Customer service is important to us. We want your shopping experience to be satisfying every time you visit our store, as well as our website. Below, we have placed some links to the most commonly asked questions about ordering. If you don’t find what you need, feel free to contact us.
Koi Clay also helps to clarify pond water. Koi clay acts as a natural flocculent, causing suspended particles that cloud pond water to be bound up and eventually filtered out of the pond, resulting in a ‘polished’ clear pond.
If you have fish in your pond, always have a backup pump or aerator operating. If your main pump ever fails, having a backup will maintain adequate oxygen levels until you can replace it.