905-715-2447 Fall Hours: Closed Sundays, Mondays & Wednesdays 2474 Line 9, Bradford, ON Canada

Order And Shipping Information

Order & Shipping Information

 

Shipping

Orders are generally shipped 1-2 business days after they are placed.  Most orders are shipped via Canada Post Expedited parcel, however some orders may be shipped via Fed Ex,or UPS. Pond kits, rolls of pond liner, or very large orders are typically shipped via motor freight, in these instances, we will contact you with a quote for the shipping cost.

  • We ship plants and hardware (pumps, filters etc) all across Canada, however we do not ship fish at this time
  • Heavy or large items may incur additional shipping charges

 Free Shipping

free shipping pond supplies

 

 

 

Products that display the ‘Eligible For Free Shipping’ icon are eligible for free shipping if your order subtotal is $300 or more before taxes.

Items that are not eligible for free shipping cannot be combined with eligible items. If your order contains both products that are eligible for free shipping and products that are not eligible for free shipping, your order will not be shipped until you have paid the applicable shipping charges.

Items not included in our free shipping program:
  • Large or heavy items (many filters, pond vacuums, bulk koi food etc)
  • Pond Liner
  • Pond Kits
  • Plants
  • Aquatic soil
  • Filter Media

 

Plant Orders

Please Note: We do not ship plants outside of Canada.

  • Hardy plant orders are generally available to be shipped from April 15 until July 31
  • Tropical plants are generally shipped from May 15 until July 31 to reduce the risk of frost damage.
  • All plants are shipped bare root and should be planted into appropriate containers immediately upon arrival.

 

Plant orders are shipped via Canada Post Xpresspost and incur additional shipping charges. Orders are shipped on the following Monday or Tuesday after the order is placed to reduce the risk of them sitting in their boxes over the weekend.

Additional Shipping Charges for Plant Orders

There are additional shipping charges associated with all plant orders depending on your location. The additional shipping charges are shown below and you will be automatically applied to your order once you select your province from the available list.

  • ON, QC – $5.99
  • AB, MB, NB, NS, SK – $21.99
  • BC, NF, NT, NU, PE, YK – $25.99

 

If you are ordering plants and non-plant items, you should place two separate orders to reduce the risk of damage to your plants and prevent additional higher shipping charges associated with shipping plant orders Xpresspost.

Questions About Your Order?
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