905-715-2447 Tuesday - Sunday 10:00 am - 6:00 pm 2474 Line 9, Bradford, ON Canada

Order And Shipping Information

Order & Shipping Information

 

Shipping

Orders are generally shipped within 1-2 business days after they are placed via Canada Post Expedited parcel. Some heavy or large items are shipped via Fed Ex.

  • We ship plants and hardware (pumps, filters etc) all across Canada, however we do not ship fish at this time
  • Heavy or large items may incur additional shipping charges

 Free Shipping

We offer free shipping on most items shipped within Canada, when your order total (before taxes) is $300 or more.

If items that do not qualify for free shipping are combined with items that do qualify in the same order, shipping charges will apply to the order.

Items not included in our free shipping program:
  • Large or heavy items (many filters, pond vacuums, bulk koi food etc)
  • Pond Liner
  • Pond Kits
  • Plants
  • Aquatic soil
  • Filter Media

 

Plant Orders

Please Note: We do not ship plants outside of Canada.

  • Hardy plant orders are generally available to be shipped from April 15 until July 31
  • Tropical plants are generally shipped from May 15 until July 31 to reduce the risk of frost damage.
  • All plants are shipped bare root and should be planted into appropriate containers immediately upon arrival.

 

Plant orders are shipped via Canada Post Xpresspost and incur additional shipping charges. Orders are shipped on the following Monday or Tuesday after the order is placed to reduce the risk of them sitting in their boxes over the weekend.

Additional Shipping Charges for Plant Orders

There are additional shipping charges associated with all plant orders depending on your location. The additional shipping charges are shown below and you will be automatically applied to your order once you select your province from the available list.

  • ON, QC – $5.99
  • AB, MB, NB, NS, SK – $21.99
  • BC, NF, NT, NU, PE, YK – $25.99

 

If you are ordering plants and non-plant items, you should place two separate orders to reduce the risk of damage to your plants and prevent additional higher shipping charges associated with shipping plant orders Xpresspost.

Questions About Your Order?
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